We recommend contacting the customs office to see what may be required from you. Once you have reached out to the customs office and your issue hasn’t be solved, you may reach out to our Starscope Customer Service Team through our Contact Form to see what options are available and what steps need to be taken.
My Starscope order is stuck at customs. What should I do?
Just so you know, your purchase is going to arrive a little later than it normally would.
We don’t like it either!
Global shipping issues and nationwide policy changes on package deliveries have slowed things down considerably. We promise to do everything we can to expedite your order in the fastest possible manner.